Updated 11.25.25

 

Okay, cool. So that’s one thing that home builder coach wanted to chat with you guys about.

 

So your by the way, your foot print PDFs are right there. There’s the link to it for Flint Rock. Fall Creek PDF is right there John, I believe Jeff has already printed the plats with the with the footprints. So those will be very large. But if you guys get those right because they’re two scale. So it’ll be like a big 24 by 36 sheet of paper that you will pull out.

 

And then John is going to give you an eight and a half by 11 transparency sheet. That will be the footprint. Okay. So that’s what you guys will lay over the top of that big plat of the community. And this is a really great sales tool to give it to the customer and have them try and fit the transparency under the home site they like.

 

They can sit there and you just explain it to them. It’s got to be inside of the gray box. That’s your building envelope. Why don’t you go ahead and see if it fits and let them do it? It’s kind of a fun exercise for them. It gets them involved in the process. I would definitely do that. We used to do it all the time with customers.

 

They loved doing it like looking at what home sites it’ll fit on. And then, for Flint Rock, team, we redid your why choose Flint Rock homes, which you should be giving to every customer that walks in your door. And now it’s got the number of reviews you have in total. And we changed a few other little things on here, like how many floor plans, how many communities, all of that.

 

So get rid of your old ones and print new ones. Don’t give out the old ones. Makes sense. And then John, this was just the list I think you probably were already going to go over it with everybody on Monday but the listed on the folks. Right. So okay. And then home builder coach wanted to talk for a minute about customers that talk too much.

 

Anybody run into one of these?

 

I mean, it’s okay as long as they’re telling dad jokes most of the time. But if they’re doing something other than that, then you kind of want to cut it off because it’s like we’re trying to sell them something. But what you want to ultimately do with that customer. So there’s two types of these, right? There’s the, prospect and there’s the customer who’s building.

 

Both are a problem. Do you know what home builder coach is  saying? Like, Ty, you probably get I think you get this more than anybody else. We’ve talked about this before with your customers had already purchased, and they have nothing to do because it’s a second home and they’re retired and they’re just they’re like, hey, let’s go hang out with Ty for eight hours.

 

Sounds good, you know? Or they just have a million questions because they’re retired to have nothing else to do but sit around and think of questions to ask you. Yeah. For me, it was this was a guy named Bob. I won’t tell you his last name, but he was a retired Navy veteran, really nice guy. But he lived one street over from the house we were building for him, and he’s retired and he’s a Navy guy who’s all about the details.

 

And every morning at six in the morning, he sat in the front yard of his home that was under construction, starting at six until the last person left, until he got bored, which was usually around 430 or 5. And he took pictures and took notes all day long, and he would call every day to go over his pictures and notes, or he would come by the model on the weekend when they’re not working and want to sit down and go through 473 photos in 186 line items of questions, he was fun.

 

Fun. Kind of like a colonoscopy. Fun. Which means not far more fun. So he, So he was a customer that was already building. How do I. Let’s talk about that one first since home builder coach brought it up. How do I nip this in the bud and make it go?

 

John, that lady just called back about her food stamps.

 

Okay, let me ask you a different question. Why do you not want this to happen with a customer? The customer who’s building. Why not one other time and talk to you for two hours? You didn’t miss out on a sale.

 

Okay, but let’s say nobody. No, no new customers walk in. Is that still true? Yeah. You can make some calls.

 

So, so we’ve established it doesn’t impact our sales, and we do want to stop it. Right. So how do you stop it?

 

Never let them sit down. Oh, I have I have a really good one. Yeah. Just start packing your shit and go. Hey, I’m so sorry. I’ve got a meeting I gotta run to. I hate to kick you out of here, but I’ll give you a call. Thanks for stopping by. And just go. Just go. At that. That’s an unorthodox approach to that.

 

But when my go to approach, home builder coach would just sit there and wait for you. Really? I think I’m going to write a book, maybe a year from now called quotes from Brady Sales Team. Brady, I’m telling you as well as I can talk to anybody. I can also get rid of them. You can ask my friends, I’m good at this.

 

Yeah. If you do happen to be sitting down and they come sit down, the best way to get somebody to you can’t do it immediately right when they sit down, but within a couple minutes. Best way to get rid of them is to stand up and stretch and start to move away from your chair. They it’s a nonverbal cue to tell them to get up.

 

Just remote start your car. Okay. Remote start your car. That’s that’s an interesting one. Another tip from Brady tips from Brady remote. Start your car. I would, well, you guys give me some tips. So, there’s radon. What do you do, Ty beams. They’re everywhere. Yeah, I usually just, like, ask them. Well, this isn’t gonna work with Bob because he had specific questions with my place.

 

It’s like you know what? Did you need something from me today? Right away? You know, I kind of just, like, make him get to the point of why they came in by now, that they actually had a reason to come in, or if they’re just.

 

So you can ask him, did you need anything specific today? Yep. One of my moves was this, as soon as they came in, I said, I have an appointment in just a couple minutes.

 

That I need to get ready for.

 

Did you need anything?

 

Real quick, before I have to do that.

 

It’s like, hey, I have an appointment in just a couple of minutes, and I need to get ready for that. Did you. Was there anything real quick that you needed before? I have to do that. That’s kind of a nice way of saying please go away or please get to the point right now and don’t sit here and like, chatted up with me for four hours.

 

So I find this one to be very, very effective. So I would kind of work that into your repertoire if I were you guys.

 

Other moves are this. I have to go check. A hole for our team. Did you need anything real quick before I have to leave?

 

And then, if they, like, stick around and don’t get to point, and they’re like, well, we’ll just stay here while you’re gone. Just be like, I got. I actually have to lock it up. So, yeah, I can’t you guys are going to have to.

 

And then you get them out and go drive away and come back in a few minutes. Borrow a as you can. Yeah, that’s a move for the super obnoxious one. So those are kind of some of the moves. Thank you for coming from Combs. It’s a dirty feud. At 30 I got a so how about for the prospect.

 

Like the prospect. That’s just like. So, the reason we started looking for a home was, when I, I’m, I’m 83 now, and when I was four, home builder coach was actually born in canton, Ohio. Are you have you ever been to canton, sweetie? Let me tell you about canton. Canton? The history of canton is this. And when my mom, we used to have meatloaf every Thursday went out.

 

You know what I’m saying? You ever get that customer? She just does my grandmother thing. Exactly like grandma. Wow. It’s Grandma Gertrude, right? And she’s got nothing else to do. And you remind her of her grandchild. And so she just wants to tell you everything that she can’t talk to her grandchild about because her grandchild lives in another state, and.

 

Right. These are sometimes the customers, or they’re like Brady and they just talk a lot. Maybe they’re younger and they they just can’t stop talking.